How It Works

COVID Protocols - In-Home Consultations - masks & social distancing are required for all humans present.  If you or anyone in your home has been sick or in contact with anyone that is sick, our consultation will need to be done virtually or rescheduled for a later date.

Scheduling Your Consultation

  • Once you have reviewed the Rates/Services tab and are ready to book your consultation, you may reach out via the Booking Request page or by clicking here.  

  • Dates tend to book out fairly far in advance (typically about 90 days out) and are on a first come, first serve basis.  

  • Appointments are currently offered on Tuesdays and Thursdays.  

  • Once we choose a date and time for our meeting and you will receive an email with a link to the pre-consultation questionnaire, agreement/waiver and booking deposit.  These forms provide additional insight into your situation and the cat's history.  

  • The pre-consultation forms and $50 deposit must be received within 72-hours of booking.  If these are not received within 72-hours, appointment reservation is subject to cancellation.  $50 deposit goes toward your consultation fee (not in addition to). 

    • If you cancel less than 72-hours of our scheduled appointment, booking deposit will be forfeited.  

  • Day of, if you have not confirmed within 12 hours of your appointment time, The Cat Counselor reserves the right to cancel or reschedule your consultation.  

Preparing for Your Consultation

  • Make sure your cat(s) have recently been seen by their veterinarian to rule out any medical issues that could be contributing to behavior issues

  • Pre-consultation questionnaire and agreement/waiver should have been submitted within 72-hours of booking. 

    • Once submitted, you will receive an email with a PDF copy of the questionnaire and agreement/waiver.

  • Have family members or frequent care givers present if possible, especially if you’d like another set of eyes and ears

  • Consultation Day

    • Have your pet’s favorite treats and toys available

    • Avoid feeding large meals within a couple hours of appointment

    • Prepare a list of questions, concerns, or anything else you wish to discuss

    • Have pen & paper handy to take notes

    • Please present your home in a normal/everyday manner so an accurate a picture of everyday life can be observed

    • Remaining balance will be collected at the beginning of the consultation.  Accepted payment types are cash, check, PayPal, Venmo, Zelle and credit card.  

Consultation Overview

  • Consults are very informal and conversational – don’t be nervous

  • There are no “stupid” questions - if you aren’t sure, please ask

  • Consultations generally take about 90 minutes, depending on the severity of the case

  • First, we will review your questionnaire and discuss your case

  • Next, we will discuss the recommendations for managing and addressing the behavior concerns

  • If time allows, we will practice skills

  • Within 5 business days, you will receive your full behavior report & recommendations.  This will be a combination of behavior modification, environmental enrichment and positive reinforcement.  There may also be links to any products that were discussed.    

  • Follow-up after our meeting is highly encouraged and is the responsibility of the client.